Genworth Sucks Customer Reviews and Feedback
Genworth Financial is an S&P 400 insurance company. The firm was founded as The Life Insurance Company of Virginia in 1871. In 1986, Life of Virginia was acquired by Combined Insurance, which became Aon plc in 1987. In 1996, Life of Virginia was sold to GE Capital. In May 2004, Genworth Financial was formed out of various insurance businesses of General Electric in the largest IPO of that year. Genworth Financial is incorporated in Virginia.
An angry customer said this in a review" My parents have paid premiums for their long term insurance for over 30 years at Genworth Financial. They have accumulated dividends well over $100,000. They are now in a situation that they are filing for benefits. The red tape, forms, phone calls, more forms, faxes, more phone calls that you have to go through to receive payment is more than frustrating. Invoices for over $3,000 have been submitted since December 2019 and they have received total payments of $259.20. I have made several calls checking on the status with absolutely no resolution. If they did not have as much money invested in this plan I would tell them to forget it. A shame that they take premiums for many years and when their services are needed they are not quite as available or helpful".
Rather not say (Former Employee) says"Nepotism, Discriminatory, LGBTQ+ Unfriendly, Toxic, Inconsistent Unsupportive, Outdated, Unforgiving, Biased, Disengaged, Unrewarding, Boring, Unethical, Siloed, Top Heavy Business, Directionless ship, Perpetual promises and Poor Culture."
Na (Former Employee) says"Whenever try to contact remains unannomous no infrastructure available false location not able to reach eassily contact number provided is either unavailable or wrong number"
Case Manager (Former Employee) says"It is a difficult company to work for I would not apply for this company they are not flexible and do not care about their employees. They do offer tuition reimbursementThank you for taking the time to write a review. We appreciate your time and service at Genworth, and we wish you the best in your next career opportunity."
Senior Operations Analyst (Former Employee) says"This was a horrible place to work. If you are a female you can advance and work from home. Deadlines and workload were overbearing and micromanagement was huge."
Collections Specialist (Former Employee) says"I was a temporary employees, with no benefits, was not included in any company functions, taking days off was not allowed, and they may terminate your employment for doing soThank you for taking the time to write a review. We wish you the best in your next career opportunity."
Business Systems (Former Employee) says"It's a sinking ship. lots of back stabbing, no one sees the handwriting on the wall, but they want to spend time, money, and resources to rearrange the deck furniture.Thank you for taking the time to write a review. We appreciate your time and service at Genworth, and we wish you the best in your next career opportunity."
Case Manager (Former Employee) says"hire you as a contractor, do a massive lay off every year, contractors always go first. Laid off folks who had been there for over 15 years - position has been eliminated."
Customer Service Representative (Former Employee) says"I did not enjoy working for this company because you were not paid for your service. The raises were not based on performance rather if the boss liked you or not."
Bilingual Homeowner Assistant Specialist (Current Employee) says"Genworth Canada is a great place to work. The benefits are great. Lack of opportunities to advance however great environment.--"
Operations Coordinator (Current Employee) says"Little to no growth available. Horrible management. Micromanagement. Do not apply for this company."
Sr. Systems Analyst/ Sr. Developer (Current Employee) says"Lack of focus, and vision - Projects delayed countless times. FTE seem to know very little about what they are doing.Professional EnvironmentNon - Professional Attitude"
Customer Service Representative (Current Employee) says"The only decent thing about this job is the benefits. Management only wants to believe in what they want and listen to know one. Favoritism is rampid. Racism is bad. They promote people based on who you know and not what you know. Management only cares about making miney and nothing else.meet new peoplefavortism, limited advancement, its who you know not what you know, management needs to come off their high and listen"
life phone rep (Current Employee) says"This job is very stressful there is no place to move up unless "you know someone".. The management is poor and micromanaging is horrible! The metrics are ridiculous and inconsistent.free gym, opportunity to work at homemicromanaging, high stress"
Transaction Processor (Former Employee) says"I should have known the environment was not for me when I found out that there was a gym facility in the building but only Genworth employees were allowed to use (they contract out TP's). To me it gave me the feeling that TP's are looked down upon. Top management confirmed this for me by not speaking or looking at you as they pass right by you and tell you NOT to speak (even if spoken to) to visitors on tour of the facility. Training was individualized and incomplete at best with NO TRAINING MANUAL (no way to back-up/confirm which method(s) is(are) correct to process work when questions arise, with several arguments resulting--yes co-workers openly argued. Watched several associates advance or move to other areas even though their mistakes were absolutely atrocious and unacceptable (watch the movie "TED" and the scene where he keeps getting promoted...). Favoritism was VERY prevelant and unprofessional and bad behaviors were not handled appropriately.enjoyed parts of the processing, such as handling cashsometimes had to wait for work to come in and be micromanaged while waiting"
Transaction Management Representative (Current Employee) says"This company is all about numbers graphs and not about people .bad management"
Customer Service Representative, Life New Business (Former Employee) says"Company struggling financially and uncertain future for the various departments as far as if there will be jobs available. NO advancement opportunities-shut down completely by corporate and the lower level management only cares about metrics and favoritism abounds extensively. Would not recommend this company to anyone at this time.benefitsmanagement"
Customer Service Representative (Contract) says"They would hire more than they need and then being biased they start firing people from first week. Very hectic environment a big NOO if they are trying to hire you for temporary employment. They will treat you like a slave.Thank you for taking the time to write a review. We wish you the best in your next career opportunity."
Treasury Accountant (Former Employee) says"Genworth valued employees and committed to Community. The do a lot of community service projects. Compensation package and benefits was very good. Good group of people to work with.Work Life Balance Community ServicenoneThank you for taking the time to write a review. We appreciate your time and service at Genworth, and we wish you the best in your next career opportunity."
Contract Underwriter (Former Employee) says"As a contractor being hired you are told there is mega OT, however they don't tell you when business is slow you may only have 6 hours a week or no hours a week . Unstable time schedule as you log in and an hour later you are told to log off . Poor Management . Competition doesn't work the same way. favoritism shown toopay is decentyou dont knwo if you are working at all in slow season"
Customer Service (Former Employee) says"Just did a massive round of layoffs yet hiring that's the genworth way.... No job growth it's who you are and who you know...good insurance and vacation.constantly laying off no job security."
Edmund Brewer says"I had just hit SEND and the phone calls started!! Beware!!"
Tom Byers says"They lead you to believe you are getting an online quote but in the end, they tell you someone will call. Deceitful."
Robert C says"My experience went well until I spoke to an agent yesterday, according to AARP this company helps you with finding the best quote for Life insurance, after I was quoted a price by the agent, the agent reminded me that I wasn't going to find a better deal, he asked me for my Bank routing information, I felt pressure into getting insurance, just because a car dealer quotes you a price at the dealership for a car, it doesn't mean you have to buy a car on the spot, and the call ended very nasty, you guys claim to record the conversation, listen to it. Sorry if the agent felt that I waisted his time yesterday, great quote or not I don't like being pressure into anything, this agent was very nasty at the end of the call, and I cursed him out."
Angela says"I purchased a car insurance policy from an agent at SelectQuote, Ian Epsimos for an older vehicle that did not require a lot of coverage. Ian selected a company called National General and the policy was not straightforward- one thing being you have to download an app that tracks your driving to qualify for a discount. I wasn't made aware it was not a "normal" auto policy and later the company charged me more than I agreed to in the application when I canceled the policy. I tried to reach Ian but he did not respond. SelectQuote should vet vendors and make sure their clients know exactly what they are signing up for. Also found out from National General my first payment was a "down payment" and not a monthly premium. Ian did not disclose that to me that I was paying a finance charge on my insurance."